FAQ

Wash Care Instructions

It is very super duper important that you follow the wash care instructions below:

Turn clothing inside out and wash in cold water 30°C/90°F using a gentle cycle. Avoid fabric softener and use bleach free detergent. Hang dry for best result or tumble dry on a low setting.

Doing so will ensure that prints last for as long as possible.

Can I Cancel An Order ?

There a is very short window in which you can cancel your order before the fulfilment process starts.

Therefore, if you wish to cancel your order then please contact me as soon as possible.

If this window is missed then you will need to return the order for a refund or exchange.

Shipping Information

Orders come from different fulfilments centres all over the EU, UK, and USA once they have been placed and fulfilled.

Tracking information will be provided for every order you place. If for whatever reason you do not receive a tracking number then please do contact me.

Shipping times vary depending on your location, more specific times can be found on each product page.

Contact

For any of your lovely requests or queries please send them to me on:

helpfroki@gmail.com

I will get back to you within 24 hours.

Please note that sending a DM to my Instagram account is not the most effective way to get in touch as this is not monitored as heavily as the email provided above :)

Who Makes The Designs ?

Every single design and piece of work you see on this website is all carefully and lovingly designed by me.

I use Clip Studio Paint and a basic Wacom Pro tablet to illustrate, colour, and render everything for sale on this site.

Everything is artist owned and made :)

Why Shop Here ?

I have composed a list for you:

  • You would be supporting an independent artist instead of fast fashion
  • Everything is designed with care and a lot (and I mean a lot) of effort
  • I will always get back to you! any request! just send it my ways and I will help
  • I'm customer focused, if in the unlikely circumstance something goes wrong with your order, I will resolve it for you :)
  • It makes you the coolest person in the world!

How Do Returns Work ?

If you decide that you no longer want your order then you have 20 days to return it.

Your 20 day return window starts from the day your order was delivered.

The item must be unused, unwashed, and not damaged.

To return an item, simply contact me on:

frokihelp@gmail.com

I will provide full instructions on how you can return your item.

Please note that return shipping fees will not be covered.